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- Enhancing Reliability and Efficiency for a Medical Device Manufacturing and AI Tech Firm
June 11, 2024
Enhancing Reliability and Efficiency for a Medical Device Manufacturing and AI Tech Firm
A leading Medical Device Manufacturing and AI technology firm specialized in developing innovative medical devices integrated with advanced AI capabilities to improve patient outcomes and streamline healthcare processes. As a forward-thinking company, they continuously innovate and adopt the latest technologies to maintain their competitive edge in the industry.
Business Challenges
The infrastructure was recently migrated to The organization's infrastructure was moved to Amazon Web Services (AWS) and adopted DevOps practices to enhance their development and operational efficiencies. Post-migration witnessed significant challenges:
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1
Unstable and Unreliable AWS Repository:
The AWS environment was prone to instability, causing frequent disruptions and affecting the reliability of their services.
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2
Need for Site Reliability Engineering (SRE):
The complexity of managing AWS infrastructure required the expertise of Site Reliability Engineers to ensure smooth operations.
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3
Managed Services Support:
The client required robust support for issue and ticket resolution, aiming to minimize downtime and ensure all problem tickets were addressed within a 60-minute Turn Around Time (TAT).
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4
Continuous Integration and Deployment (CI/CD) Support:
The development team required assistance in implementing and optimizing CI/CD pipelines.
Solution Offered
Devised and implemented a comprehensive solution tailored to the specific business needs:
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1
Formation of an Onsite SRE Team:
A team of highly skilled Site Reliability Engineers were deployed onsite. The team was responsible for managing and stabilizing the AWS environment, ensuring its reliability and performance.
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2
Offshore L1/L2 Support Team:
An offshore support team operated in two shifts to align with the US time zone, handling all technical issues in real-time. This team ensured continuous support and timely resolution, adhering to a strict 60-minute Turn Around Time (TAT) to significantly reduce downtime and improve service reliability.
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3
CI/CD Assistance:
Our experts worked closely with the development team to enhance CI/CD processes, ensuring smoother and more efficient deployments.
Success Post Implementation
The implementation of our solution resulted in significant improvements for the:
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Stabilized AWS Environment
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Reduced Downtime
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Efficient Issue Resolution
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Enhanced CI/CD Processes
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Increased Operational Efficiency
Our Site Reliability Engineering and Managed Services experts delivered a robust solution that met the business needs of enabling a reliable and efficient AWS environment while focusing on the core business objectives.
